Service Contract Renewal Specialist - West

Job Summary

Service Contracts Renewal Specialist is responsible for managing, renewing, reviewing, tracking, and completing Service Quotes, Service Contract Renewals, New Service Contracts and administering all Service Contracts.

Essential Duties and Responsibilities

• Manage Contract Renewals: Oversee the end-to-end process of contract renewals, ensuring timely and accurate execution to maintain continuous service delivery. Responsible for Quotes, Contracts and other pricing related details for existing and new Service Customers.
• Client Communication: Engage proactively with clients to discuss contract statuses, renewal options, and address any inquiries or concerns to foster positive relationships.
• Collaboration: Work closely with sales, service sales, account management, and customer support teams to ensure alignment and resolve any issues that may impact renewals. Work closely with customer to understand needs and ensure service offering sold meets or exceeds customer requirements.
• Upselling Opportunities: Identify and pursue opportunities for upselling or cross-selling additional services during the renewal discussions.
• Documentation: Maintain precise records of all renewal activities, client interactions, and contract details within the company’s CRM system.
• Market Awareness: Stay informed about industry trends and updates to the company’s services to effectively communicate value propositions to clients.
• Communicates Service Contract information and requests to deviate from standard contract terms with Sales Team, Service Management and Sales Contracts Department.
• Analyzes Service Contract Tracking reports and works with Service Management in assuring Contracting and Service Delivery processes are working as planned.
• Drafts financial provisions for all Service quotes and contracts within specified turnaround time and within organizational and departmental policies
• Works closely with Sales, Service and Customers to facilitate an accurate and timely turnaround of quotes and contracts.
• Monitor and respond to high volume customer inquiries.
• Reviews, tracks and updates Service contracts for all contract related functions to ensure adherence to company policy, government specifications and requirements, and conformance to master agreements.
• Responds to inquiries from the field and various departments to resolve any open service quotation/contract issue
• Responsible for processing renewals and terminations for all BSH/SureCare product lines
• Anticipates problems and initiates actions to ensure customer requests are processed efficiently
• Subject matter expert for any Service quote and service contract related requests
• Compose correspondence, prepares reports and creates presentations as needed
• Works on ad hoc Service Contract projects or IS/Service Testing/Contract associated projects (i.e.. Salesforce.com) as needed
• Works to enhance standardization of contract management by performing continuous improvement of quotation/contract workflow process
• Assists in administering and processing all corporate Service Contracts to ensure timely renewal and compliance
• Provides support to the Sales Organization, Field Service, and Technical Service departments.
• Assist with other duties and project requests as assigned.
• SME of SureCare Service Offerings

Qualifications

• Strong negotiation skills to drive positive contract renewal rates 
• Strong communication, interpersonal and organizational skills. Ability to multi-task with Customers, Sales and internal partners
• Ability to understand and manage Service Contract documents
• Ability to manage multiple projects to successful renewals within noted deadlines
• Excellent attention to detail
• Understanding of Service Contract Guidelines, Delegation of Authority and Sales Programs
• Must be able to work in a fast-paced environment.
• Demonstrated ability to meet deadlines under pressure. Exhibits a strong bias for action, with a results-oriented mentality. Drives self, and others, to deliver on commitments. Anticipates and adjusted, demonstrating positive change management. Ensures quotes and proposals are drafted accurately and accordingly to Hologic’s guidelines
• Able to prioritize and multi-task

Education            

Bachelor’s degree or equivalent of 4 years or contract /  inside sales experience required

Experience

• 2-4 years of Service contract and/or inside sales experience preferred

Skills / Tools

• ​Strong working knowledge of Microsoft Office especially PowerPoint, Word and Excel
• Databases and data management 
• Experience with ERP system
• Previous work experience with Salesforce.com is desirable
• Project management skills 

Travel Requirements

Up to 15% travel may be required

The total compensation range for this role is $85,000- $125,000. This is based on a base salary and commission plan combination. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, territory/ geography, education, business needs, market demand and performance versus quota. 

From a benefits perspective, you will join our wide-ranging benefits policy including medical and dental insurance, 401(k) plan, vacation, sick leave and holidays, parental leave and many more!

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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